Entities - Intermittent Access Issues for Users

Incident Report for Diligent

Resolved

This incident has been resolved.
Posted Sep 26, 2024 - 09:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 26, 2024 - 08:35 UTC

Investigating

Users may experience intermittent access issues. If your first login attempt fails—meaning you’re either immediately logged out or returned to the login page—simply re-enter your credentials. Please try again, as it should eventually work. We apologize for any inconvenience caused. The team is working on resolving the issue with priority, and we appreciate your patience
Posted Sep 24, 2024 - 10:47 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 24, 2024 - 09:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 24, 2024 - 09:32 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 24, 2024 - 09:27 UTC

Investigating

Users are not able to access the site. We are currently investigating.
Posted Sep 24, 2024 - 09:26 UTC
This incident affected: Compliance - Entities (Entities (Europe - Germany)).