Diligent
All Systems Operational
Board & Leadership - Boards Operational
Boards (North America - Canada) Operational
Boards (North America - US) Operational
Boards (Europe - Germany) Operational
Boards (Europe - UK) Operational
Boards (Asia Pacific - Australia) Operational
Board & Leadership - Messenger Operational
Messenger (North America - Canada) Operational
Messenger (North America - US) Operational
Messenger (Europe - Germany) Operational
Messenger (Europe - UK) Operational
Messenger (Asia Pacific - Australia) Operational
Board & Leadership - Minutes Operational
Minutes (North America - Canada) Operational
Minutes (North America - US) Operational
Minutes (Europe - Germany) Operational
Minutes (Europe - UK) Operational
Minutes (Asia Pacific - Australia) Operational
Board & Leadership - Questionnaires Operational
Questionnaires (North America - Canada) Operational
Questionnaires (North America - US) Operational
Questionnaires (Europe - Germany) Operational
Questionnaires (Europe - UK) Operational
Questionnaires (Asia Pacific - Australia) Operational
Board & Leadership - Secure File Sharing Operational
Secure File Sharing (North America - Canada) Operational
Secure File Sharing (North America - US) Operational
Secure File Sharing (Europe - Germany) Operational
Secure File Sharing (Europe - UK) Operational
Secure File Sharing (Asia Pacific - Australia) Operational
Board & Leadership - BoardPacks Operational
BoardPacks Operational
Board & Leadership - Directorpoint Operational
Directorpoint (North America - US) Operational
Board & Leadership - Workflow Operational
Workflow (North America - US) Operational
Workflow (Europe - UK) Operational
Board & Leadership - Virtualboardroom Operational
Virtualboardroom (North America - US) Operational
Virtualboardroom (Europe - UK) Operational
Compliance - COI Risk Manager Operational
COI Risk Manager (North America - US) Operational
COI Risk Manager (Europe - Germany) Operational
Compliance - Third-Party Manager Operational
Third-Party Manager (North America - US) Operational
Third-Party Manager (Europe - Germany) Operational
Compliance - Policy Manager Operational
Policy Manager (North America - US) Operational
Policy Manager (Europe - Germany) Operational
Compliance - Incident Manager Operational
Incident Manager (North America - US) Operational
Incident Manager (Europe - Germany) Operational
Compliance - Compliance Wave Operational
Compliance Wave (North America - US) Operational
Data and Intelligence - Compensation & Governance Intel (CgLytics) Operational
Compensation & Governance Intel (Europe - Germany) Operational
Data and Intelligence - Diligent Governance Intel (Manzama) Operational
Diligent Governance Intel (North America - US) Operational
Data and Intelligence - Insightia Operational
Insightia Operational
ESG - Sustainability & ESG Reporting (Accuvio) Operational
Sustainability & ESG Reporting Operational
Governance Operations - Entities Operational
Entities (North America - Canada) Operational
Entities (North America - US) Operational
Entities (Europe - Germany) Operational
Entities (Europe - UK) Operational
Entities (Asia Pacific - Australia) Operational
Governance Operations - Equity (Equityeffect) Operational
Equity (North America - Canada) Operational
Equity (North America - US) Operational
Equity (Europe - Germany) Operational
Equity (Europe - UK) Operational
Equity (Asia Pacific - Australia) Operational
HighBond - Launchpad Operational
Launchpad (North America - US) Operational
Launchpad (GovCloud US Federal) Operational
Launchpad (GovCloud US SLED) Operational
HighBond - Projects Operational
Projects (North America - Canada) Operational
Projects (North America - US) Operational
Projects (Europe - Germany) Operational
Projects (Africa - South Africa) Operational
Projects (Asia Pacific - Australia) Operational
Projects (Asia Pacific - Japan) Operational
Projects (Asia Pacific - Singapore) Operational
Projects (South America - Brazil) Operational
Projects (GovCloud US Federal) Operational
Projects (GovCloud US SLED) Operational
HighBond - Results Operational
Results (North America - Canada) Operational
Results (North America - US) Operational
Results (Europe - Germany) Operational
Results (Africa - South Africa) Operational
Results (Asia Pacific - Australia) Operational
Results (Asia Pacific - Japan) Operational
Results (Asia Pacific - Singapore) Operational
Results (South America - Brazil) Operational
Results (GovCloud US Federal) Operational
Results (GovCloud US SLED) Operational
HighBond - Robots Operational
Robots (North America - Canada) Operational
Robots (North America - US) Operational
Robots (Europe - Germany) Operational
Robots (Africa - South Africa) Operational
Robots (Asia Pacific - Australia) Operational
Robots (Asia Pacific - Japan) Operational
Robots (Asia Pacific - Singapore) Operational
Robots (South America - Brazil) Operational
Robots (GovCloud US Federal) Operational
Robots (GovCloud US SLED) Operational
HighBond - Strategy Operational
Strategy (North America - Canada) Operational
Strategy (North America - US) Operational
Strategy (Europe - Germany) Operational
Strategy (Africa - South Africa) Operational
Strategy (Asia Pacific - Australia) Operational
Strategy (Asia Pacific - Japan) Operational
Strategy (Asia Pacific - Singapore) Operational
Strategy (South America - Brazil) Operational
Strategy (GovCloud US Federal) Operational
Strategy (GovCloud US SLED) Operational
HighBond - Reports Operational
Reports (North America - Canada) Operational
Reports (North America - US) Operational
Reports (Europe - Germany) Operational
Reports (Africa - South Africa) Operational
Reports (Asia Pacific - Australia) Operational
Reports (Asia Pacific - Japan) Operational
Reports (Asia Pacific - Singapore) Operational
Reports (South America - Brazil) Operational
Reports (GovCloud US Federal) Operational
Reports (GovCloud US SLED) Operational
HighBond - Activity Center Operational
Activity Center (North America - Canada) Operational
Activity Center (North America - US) Operational
Activity Center (Europe - Germany) Operational
Activity Center (Asia Pacific - Australia) Operational
Activity Center (Asia Pacific - Japan) Operational
Activity Center (Asia Pacific - Singapore) Operational
Activity Center (South America - Brazil) Operational
HighBond - Assets & Workflows Operational
Assets & Workflows (North America - Canada) Operational
Assets & Workflows (North America - US) Operational
Assets & Workflows (Europe - Germany) Operational
Assets & Workflows (Africa - South Africa) Operational
Assets & Workflows (Asia Pacific - Australia) Operational
Assets & Workflows (Asia Pacific - Japan) Operational
Assets & Workflows (Asia Pacific - Singapore) Operational
Assets & Workflows (South America - Brazil) Operational
Assets & Workflows (GovCloud US Federal) Operational
Assets & Workflows (GovCloud US SLED) Operational
HighBond - Support Chat & Community Operational
Support Chat & Community (North America - US) Operational
HighBond - Academy Operational
Academy (North America - US) Operational
Mission Driven - Boardeffect Operational
Boardeffect (North America - Canada) Operational
Boardeffect (North America - US) Operational
Boardeffect (Europe - Germany) Operational
Boardeffect (Europe - UK) Operational
Boardeffect (Asia Pacific - Australia) Operational
Boardeffect (US Federal) Operational
Mission Driven - Community Operational
Community (North America - Canada) Operational
Community (North America - US) Operational
Mission Driven - iCompass Operational
iCompass (North America - Canada) Operational
iCompass (North America - US) Operational
Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
Director Network (Europe - Germany) Operational
Risk Intelligence - Risk Intelligence Data Operational
Risk Intelligence Data (North America - US) Operational
Risk Intelligence Data (Europe - Germany) Operational
Risk Intelligence - Info4c Operational
Info4c (North America - US) Operational
Info4c (Europe - Germany) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 6, 2023

No incidents reported today.

Feb 5, 2023
Resolved - This incident has been resolved.
Feb 5, 00:49 UTC
Monitoring - Prod03 BoardEffect services have been restored.
Feb 5, 00:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 5, 00:26 UTC
Update - The SRE team is currently investigating availability issues in the BoardEffect product impacting our European data center.
Feb 5, 00:14 UTC
Investigating - Boardeffect is down in P3
Feb 5, 00:07 UTC
Feb 4, 2023

No incidents reported.

Feb 3, 2023
Resolved - This incident has been resolved.
Feb 3, 16:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 15:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 3, 15:31 UTC
Update - Google Drive integration for Board Effect is degraded. SRE team is working on to deploy a new config file. Estimated time for completion : 30 mins.
Feb 3, 13:51 UTC
Investigating - BE Release has been published and there is some issue with the variables. SRE is checking with priority
Feb 3, 13:48 UTC
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023
Resolved - This incident has been resolved.
Jan 29, 12:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 12:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 29, 07:00 UTC
Update - Users are not able to login from ios, mac and windows app. Web login an oneclick work fine. Issue is being investigated. Thank you for your patience
Jan 29, 05:29 UTC
Investigating - service is degraded
Jan 29, 05:22 UTC
Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - Hotfix has been deployed. Support confirmed issue has been fixed.
Jan 24, 18:08 UTC
Update - fix will be deployed at 12:45 EST. Site will be unavailable for 15 mins. Services should be up and running by 13:00 EST.
Jan 24, 17:16 UTC
Update - Dev have just deployed the fix to dev and are testing
Jan 24, 17:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 16:21 UTC
Update - Issue has been identified. Development is preparing a hotfix and will be released asap. Next update at 12:00 EST.
Jan 24, 16:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 16:00 UTC
Update - iCompass site is facing an issue, several functions are unavailable. Technical support team is investigating with priority.
Jan 24, 15:42 UTC
Investigating - Multiple customers are getting error
Jan 24, 15:40 UTC
Jan 23, 2023
Resolved - This incident has been resolved.
Jan 23, 20:10 UTC
Monitoring - We believe the issue has been mitigated, we are testing to confirm.
Jan 23, 20:06 UTC
Identified - We are still investigating but feel we have identified the issue.
Jan 23, 19:58 UTC
Investigating - Users are currently not able to login in in the US.
Jan 23, 19:45 UTC
Resolved - Confirmed connectivity has now resolved
Jan 23, 16:54 UTC
Investigating - The SRE team are investigating reports of users unable to access iCompass sites in the US region
Jan 23, 16:18 UTC