Stay informed for any service interruptions
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HighBond - Help Docs Operational
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HighBond - Issue Tracker Operational
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HighBond - Storyboards Operational
Storyboards (North America - Canada) Operational
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Storyboards (Europe - Germany) Operational
Storyboards (Africa - South Africa) Operational
Storyboards (Asia Pacific - Australia) Operational
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HighBond - Task Tracker Operational
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Task Tracker (Africa - South Africa) Operational
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HighBond - Timesheets Operational
Timesheets (North America - Canada) Operational
Timesheets (North America - US) Operational
Timesheets (Europe - Germany) Operational
Timesheets (Africa - South Africa) Operational
Timesheets (Asia Pacific - Australia) Operational
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Mission Driven - Boardeffect Operational
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Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
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Risk Intelligence - Risk Intelligence Data Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Advisory - Boardpaq in US region Jul 27, 2024 09:00-13:00 UTC

Services/Location:

Boardpaq in US region

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Boardpaq may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Boardpaq execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Posted on Jul 17, 2024 - 14:09 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Highbond - Users facing difficulties in running the robots and export table file is corrupted from results
Resolved - This incident has been resolved.
Jul 25, 22:26 UTC
Investigating - Users in the Defence Finance & Accounting Service are experiencing issues with running the robots, which are encountering 504 timeout errors. export table file is corrupted from results.
Jul 25, 19:29 UTC
Boards - Some iOS Users Unable to View Dashboard Content
Resolved - This incident has been resolved.
Jul 25, 16:28 UTC
Investigating - iOS device users with Diligent One Platform enabled are unable to view dashboard content and are receiving an error message. Other major functionalities are working as expected.
Jul 25, 14:05 UTC
COI RiskManager - Users from US region may encounter in access issue.
Resolved - This incident has been resolved.
Jul 25, 13:04 UTC
Investigating - We are currently investigating this issue.
Jul 25, 13:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 11:59 UTC
Investigating - We are currently investigating this issue.
Jul 25, 11:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 11:32 UTC
Investigating - We are currently investigating this issue.
Jul 25, 10:26 UTC
BoardEffect - Sites in the AU region are unable to build books
Resolved - This incident has been resolved.
Jul 25, 05:34 UTC
Investigating - BoardEffect sites in the AU region are unable to build books
Jul 25, 05:17 UTC
Jul 24, 2024
VirtualBoardroom - some users experiencing access issue in UK region.
Resolved - This incident has been resolved.
Jul 24, 14:19 UTC
Investigating - We are currently investigating this issue.
Jul 24, 13:42 UTC
Jul 23, 2024
Secure File Sharing - Users from US region are unable to view or upload documents
Resolved - This incident has been resolved.
Jul 23, 17:41 UTC
Investigating - Users in the US region are currently unable to open or view their documents, and they are unable to upload any documents.
Jul 23, 16:14 UTC
Accuvio - Some users might experience access issue.
Resolved - This incident has been resolved.
Jul 23, 16:37 UTC
Investigating - We are currently investigating this issue.
Jul 23, 14:40 UTC
Maintenance Advisory - Robots Service in GovCloud US (Federal, SLED, 3)
Completed - The scheduled maintenance has been completed.
Jul 23, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:30 UTC
Scheduled -
Services/Location:

Robots Service in GovCloud US (Federal, SLED, 3)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Jul 17, 14:15 UTC
Jul 22, 2024
Third Party Manager - users may receive duplicate email notifications
Resolved - This incident has been resolved.
Jul 22, 10:36 UTC
Investigating - We are currently investigating this issue.
Jul 22, 07:52 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Maintenance Advisory - Workflow in UK region
Completed - The scheduled maintenance has been completed.
Jul 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 UTC
Scheduled -
Services/Location:

Workflow in UK region

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Workflow may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Workflow execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Jul 17, 13:54 UTC
Maintenance Advisory - Diligent ESG in Ireland
Completed - The scheduled maintenance has been completed.
Jul 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 07:00 UTC
Scheduled - Diligent ESG (Accuvio) in Ireland

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Diligent ESG (Accuvio) may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Diligent ESG(Accuvio) execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
has context menu
Jul 18, 14:12 UTC
Jul 19, 2024
Global Outage - Multiple Applications Affected
Resolved - This incident has been resolved.
Jul 19, 16:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 14:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 14:35 UTC
Investigating - We are currently investigating this issue.
Jul 19, 14:35 UTC
Monitoring - All services have been successfully restored and are now available. We are closely monitoring the results. Thank you for your patience.
Jul 19, 14:23 UTC
Update - One of our major providers is experiencing a global outage that impacts many of our products.

update - Boards is now available in all regions.

update - Entities application is now available in all regions.

We are prioritizing the resolution and working to restore all services as soon as possible.

Thank you for your patience, and we apologize for the inconvenience caused.
Jul 19, 12:38 UTC
Investigating - We are currently investigating this issue.
Jul 19, 12:33 UTC
Update - One of our major providers is experiencing a global outage that impacts many of our products.

update - Boards is now available in all regions.

update - Entities application is now available in all regions.

We are prioritizing the resolution and working to restore all services as soon as possible.

Thank you for your patience, and we apologize for the inconvenience caused.
Jul 19, 12:30 UTC
Identified - One of our major providers is experiencing a global outage that impacts many of our products.

update - Boards is now available in all regions.

update - Entities application is now available in all regions.

We are prioritizing the resolution and working to restore all services as soon as possible.

Thank you for your patience, and we apologize for the inconvenience caused.
Jul 19, 12:25 UTC
Investigating - We are currently investigating this issue.
Jul 19, 12:21 UTC
Jul 18, 2024

No incidents reported.

Jul 17, 2024
BoardEffect - Some users from US region are unable to build book
Resolved - This incident has been resolved.
Jul 17, 22:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 22:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 22:11 UTC
Investigating - Some users from US region are unable to build book
Jul 17, 21:12 UTC
Jul 16, 2024
BoardDocs - Some users are experiencing latency and unable to access the application
Resolved - This incident has been resolved.
Jul 16, 19:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 16:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 16:42 UTC
Investigating - We are currently investigating this issue.
Jul 16, 12:45 UTC
Jul 15, 2024
BoardDocs - Some users from US region encountering issues in replacing with random letters and characters in agenda content.
Resolved - This incident has been resolved.
Jul 15, 15:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 15:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 14:39 UTC
Investigating - Agenda content disappears and is replaced with random letters and characters
Jul 15, 14:06 UTC
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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