Get webhook notifications whenever Diligent Customer Facing creates an incident, updates an incident, resolves an incident or changes a component status.
Scheduled -
Services/Location: Asset Manager in South Africa, Germany & UK regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Asset Manager may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Asset Manager execution in the impacted regions outside of the scheduled maintenance window timeline.
Services/Location: Asset Manager in US & Brazil regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Asset Manager may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Asset Manager execution in the impacted regions outside of the scheduled maintenance window timeline.
Services/Location: Robots in All Commercial regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.
Services/Location: Audit in Canada, US & Brazil regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Services/Location: ACL AI Studio (ACL analytics) in All Commercial regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, ACL AI Studio may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring ACL AI Studio execution in the impacted regions outside of the scheduled maintenance window timeline.
Services/Location: Audit in Germany, UK, South Africa, Australia, Japan & Singapore regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.
Contact: For any questions or if you experience a disruption other than above, please contact BoardEffect Support: support@boardeffect.com Posted on
Jun 02, 2026 - 11:18 UTC
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.
Contact: For any questions or if you experience a disruption other than above, please contact BoardEffect Support: support@boardeffect.com. Posted on
Jun 02, 2026 - 11:27 UTC
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.
Contact: For any questions or if you experience a disruption other than above, please contact BoardEffect Support: support@boardeffect.com Posted on
Jun 02, 2026 - 11:31 UTC
Completed -
The scheduled maintenance has been completed.
Jun 2, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 15:00 UTC
Scheduled -
Services/Location: Asset Manager in Australia, Japan & Singapore regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Asset Manager may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Asset Manager execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 2, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 UTC
Scheduled -
Services/Location: Asset Manager in Canada region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Asset Manager may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Asset Manager execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 1, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 16:00 UTC
Scheduled -
Services/Location: Audit in Germany, UK, South Africa, Australia, Japan & Singapore regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 1, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 08:00 UTC
Scheduled -
Services/Location: Audit in US, Canada & Brazil regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
May 30, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 04:00 UTC
Scheduled -
Services/Location: Entities in All Regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Entities may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Entities execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
May 29, 05:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 04:30 UTC
Scheduled -
Services/Location: BoardEffect in Germany region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.
Contact: For any questions or if you experience a disruption other than above, please contact Diligent Support: support@boardeffect.com.
May 27, 10:17 UTC
Resolved -
This incident has been resolved.
May 28, 05:00 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 28, 04:29 UTC
Identified -
Users are currently experiencing service degradation in non-US regions. The Results app remains accessible via the highbond.com domain while we investigate the issue. Thank you for your understanding and patience!
May 28, 03:23 UTC
Completed -
The scheduled maintenance has been completed.
May 27, 05:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 02:30 UTC
Scheduled -
Services/Location: Robots in all Govcloud Regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.
Resolved -
This incident has been resolved.
May 24, 15:51 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 24, 13:09 UTC
Update -
Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues.
Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.
May 24, 11:53 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 24, 08:47 UTC
Investigating -
Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.
May 24, 08:14 UTC
Completed -
The scheduled maintenance has been completed.
May 24, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 12:00 UTC
Scheduled -
Please be advised that Diligent will be performing its regular monthly patching maintenance across the enterprise this weekend. This maintenance window will run from Friday through Sunday.
After patching is complete, we will conduct rolling application restarts between 10:00 PM and 2:00 AM in each data center’s local time zone. This will begin with Australia at 10:00 PM(7:00 AM EST).
During this period, some products may experience brief, intermittent interruptions in service, but we do not anticipate any extended outages. Our teams will closely monitor all systems throughout the maintenance to minimize impact and ensure services are restored quickly if interruptions occur.
May 18, 08:42 UTC
Completed -
The scheduled maintenance has been completed.
May 24, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 02:00 UTC
Scheduled -
Services/Location: BoardEffect in UK region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.
Contact: For any questions or if you experience a disruption other than above, please contact BoardEffect Support: support@boardeffect.com.
May 19, 11:02 UTC
Completed -
The scheduled maintenance has been completed.
May 23, 10:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:01 UTC
Scheduled -
Services/Location: Robots in All Commercial Regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
May 23, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:00 UTC
Scheduled -
Services/Location: Activity Tracker in All Regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Activity Tracker may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Activity Tracker execution in the impacted regions outside of the scheduled maintenance window timeline.
Resolved -
This incident has been resolved.
May 22, 11:16 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 22, 11:06 UTC
Identified -
Users are not able to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
May 22, 09:54 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 08:00 UTC
Scheduled -
Services/Location: Community in US & CA regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Community execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
May 20, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 16:00 UTC
Scheduled -
Services/Location: Audit in Germany, UK, South Africa, Australia, Japan & Singapore regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
May 20, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 08:00 UTC
Scheduled -
Services/Location: Audit in US, Canada & Brazil regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Resolved -
This incident has been resolved.
May 20, 04:03 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 20, 03:42 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 20, 02:55 UTC
Investigating -
Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!
May 20, 02:54 UTC