Boards Overlapped Users in Canada being prompted to reauthenticate.

Incident Report for Diligent

Resolved

This incident has been resolved.

Posted Nov 19, 2023 - 01:43 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 19, 2023 - 01:41 UTC

Investigating

Users who are overlapped and set to a site in Canada are currently being prompted to reauthenticate in a loop. If users login to an alternate site first they are able to get in successfully as a work around.

Posted Nov 19, 2023 - 00:08 UTC

This incident affected: Board & Leadership - Boards (Boards (North America - Canada)).