Gainsight-Salesforce Incident Update

Incident Report for Diligent Customer Facing

Monitoring

Diligent is actively monitoring a security incident involving Gainsight, a third-party software provider we use for customer interactions, and unusual activity with its Salesforce connector.

Diligent’s products and services are not impacted by this incident.

What do you need to do? No immediate action is required from you. Please continue to check this page for updates: https://www.diligent.com/support/gainsight-incident-update.

Posted Nov 26, 2025 - 19:25 UTC