Insightia Service not available

Summary of Impact:
Between 15:40 BST and 16:20 BST on 5th of October 2022. Customers could not access the InSightia service.

Root Cause:

Large data feed caused data replication issue within 3rd party database service provider

Mitigation:

Replication configuration was altered to prevent future issues along with long term architectural changes will be completed by EOY 2022.