Insightia Service not available
Incident Report for Diligent

Summary of Impact:
Between 15:40 BST and 16:20 BST on 5th of October 2022. Customers could not access the InSightia service.

Root Cause:

Large data feed caused data replication issue within 3rd party database service provider


Replication configuration was altered to prevent future issues along with long term architectural changes will be completed by EOY 2022.

Posted Oct 06, 2022 - 18:56 UTC

This incident has been resolved.
Posted Oct 05, 2022 - 15:23 UTC
We are currently investigating this issue.
Posted Oct 05, 2022 - 15:10 UTC
This incident affected: Data and Intelligence - Insightia (Insightia).